Refund & Cancellation

If you are subscribing to WineUp for the first time and request cancellation within 14 calendar days of the first charge, we'll refund the most recent monthly fee in full — no questions asked. One refund per restaurant, for the first paid month only.

How to cancel within the 14-day window: open the Stripe billing portal from Dashboard → Settings → Subscription → Manage on Stripe and click Cancel plan. Then email wineuptech@gmail.com from the account email so we can confirm and issue the refund. The cancellation must be initiated before day 14 from the first charge — after that, normal post-guarantee rules in §2 apply.

• You can cancel directly from your Stripe billing portal at any time. Open Dashboard → Settings → Subscription → Manage on Stripe to launch the portal, where you can cancel the renewal, update your card, and download invoices. If you're still on the trial and haven't paid yet, simply email wineuptech@gmail.com to cancel.
• Cancellation takes effect at the end of the current billing period. You keep full access until that date.
• We do not pro-rate refunds for mid-cycle cancellations outside the 14-day window.

If WineUp has a verified outage longer than 24 consecutive hours, we will credit the affected account with one free month per 24-hour incident, up to the value of the monthly fee. This credit is applied to the next invoice automatically.

If you believe you were charged by mistake, contact wineuptech@gmail.com within 60 days with the invoice reference. We'll review and, if confirmed, refund the erroneous amount to the original payment method within 10 business days.

Each branch is a separate subscription. Cancelling one branch does not affect the others. The same rules apply per branch.

• We keep your menus, wines, pairings, and analytics read-only for 30 days after cancellation, so you can reactivate without losing setup.
• You can request a JSON export at any time during those 30 days.
• After 30 days all records are deleted (see Privacy Policy §6).

Please contact us first — chargebacks are time-consuming for both sides. If a chargeback is issued before we have a chance to resolve the issue, we may suspend the account pending resolution.

• Usage already consumed (billed periods before cancellation).
• Optional one-off services (e.g. custom onboarding, bespoke pairing review) once delivered.

1. Email wineuptech@gmail.com from the email used on the account.
2. Include your restaurant name, invoice reference, and reason.
3. Expect a response within up to 7 days. Approved refunds arrive within 10 business days via the original payment method.

We may adjust these terms as WineUp's pricing and plans evolve. Changes never apply retroactively to refund windows that have already started.